TERMS OF USE / GENERAL TERMS AND CONDITIONS (GTC)

1. General Provisions and Scope of Application

These General Terms and Conditions (hereinafter referred to as "GTC") govern the use of the website www.soulwingssanctuary.com and the business relationship between Christina Senftleben, operating under the business name Soul wings sanctuary (hereinafter "Soul wings sanctuary" or "we") and its clients worldwide (hereinafter "Client" or "you").

By accessing this website, booking a service, or purchasing a product, the Client accepts and agrees to be bound and abide by these GTC and our Privacy Policy, incorporated herein by reference. These terms apply to all services, meditations, courses, workshops, and products offered by Soul wings sanctuary. Any terms and conditions of the Client that deviate from or contradict these GTC shall not be recognized unless explicitly agreed upon in writing.

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with Soul wings sanctuary and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

2. Company Information

Soul wings sanctuary

Christina Senftleben

Sole Proprietorship

Ziegelhaustrasse 16

5400 Baden

Switzerland

Email: info@soulwingssanctuary.com

3. Services, Products, and Pricing

3.1. Services and Products: Soul wings sanctuary offers services including healing sessions, spiritual guidance and meditations, mentorships as well as workshops, courses, and retreats. The specific content and scope of each service or product are described on the website.

3.2. Pricing and Currency: All prices are final and displayed in Swiss Francs (CHF), US Dollars (USD), or Euros (EUR). As a sole proprietorship below the Swiss VAT threshold, no VAT is charged or shown separately.

3.3. No Additional Fees: Unless explicitly stated otherwise during the booking process, there are no additional fees besides the published price of the service or product.

3.4. Discounts: Additional personal discounts or special offers beyond those marketed via official channels are at our sole discretion.

4. Order and Booking Process

4.1. Conclusion of Contract: The booking of a service or the purchase of a product is made through our online calendar. By selecting an available appointment or product and completing the payment process, the Client makes a binding offer to conclude a contract. The contract is concluded upon our automated confirmation email, which serves as an acceptance of your offer.

4.2. Required Information: During the booking process, the Client must provide their name, email address, and credit card details for payment. The Client is responsible for ensuring that all information provided is accurate and complete.

5. Payment Terms

5.1. Upfront Payment: All payments for once off services such as healing sessions or meditations are required upfront and in full at the time of booking.

5.2. Payment Plans: For longer mentorships, courses, trainings, and retreats, a payment plan may be offered. If you enter into a payment plan with us, you will be bound by those terms and will be held accountable to pay the full amount for the full duration of the plan, whether or not you complete the course or training.

6. Provision of Services and Products

6.1. Services: Healing sessions and spiritual guidance are conducted via online video calls using the Zoom platform. The Client is responsible for ensuring they have the necessary technical equipment and a stable internet connection.

6.2. Digital Products: Meditations and other digital products are delivered via an email link or through a user portal. There are no time limits for accessing or downloading these products unless otherwise specified. The client will be notified of the delivery method upon purchase.

6.3. Rescheduling: Clients may reschedule a booked session free of charge up to 24 hours before the original appointment time. This can be done via the link provided in the booking confirmation email.

6.4. Missed Sessions: Rescheduling less than 24 hours before a session will result in forfeiting your session and payment. If a Client misses a session without providing 24 hours notice, no refund will be provided.

7. Cancellation and Refund Policy

7.1. Cancellation and Refunds: A client can cancel a service free of charge up to 24 hours before the appointment via the link in the booking confirmation. For cancellations made less than 24 hours in advance, the payment is forfeited, and no refund will be issued.

7.2. General No-Refund Policy: All sales are final. Once a session has started or a digital product has been delivered, we do not offer refunds. You acknowledge and agree that you shall not be entitled to a refund for any purchase once the service has been rendered.

7.3. Exception for Longer Commitments: Refunds for longer commitment courses, trainings, or retreats will only be offered in extenuating circumstances where we have to make unexpected changes or cancellations to the dates or running of the offering.

7.4. Digital Products: Due to the nature of digital products, all sales of downloads and digital content are final. No refunds will be provided once a digital product has been purchased or accessed.

8. User Accounts

Clients may create user accounts on our website, which is built on the Squarespace platform. The Client is responsible for maintaining the confidentiality of their account information, including their password, and for all activities that occur under their account. You also agree to ensure that you exit from your account at the end of each session. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security.

Soul wings sanctuary reserves the right, in its sole discretion, to disable any user name, password, or other identifier, or to terminate your access to the Website or related services at any time, without notice, for any or no reason, including if we believe you have violated any provision of these GTC.

9. Intellectual Property and Testimonials

9.1. Intellectual Property: The entire content of the Soul wings sanctuary website, including all course materials, meditation recordings, methods, brand name, and logo, is the intellectual property of Christina Senftleben. The Client is granted a limited, personal, non-exclusive, and non-transferable license to use this content solely for their private use. The Client is explicitly prohibited from sharing, reselling, reproducing, or distributing any of this content to third parties. The Client also agrees not to create any derivative works based upon the content or offer any competing products or services based upon the information contained in the content.

9.2. Testimonials: By submitting a testimonial or review to Soul wings sanctuary, you grant us permission to use your testimonial (and your first name, initials, or the name you provide) on the website and in any marketing or promotional materials. You agree that we can edit the testimonial for length and clarity. You are not entitled to any compensation for the use of your testimonial.

10. Disclaimers and Limitation of Liability

10.1. Nature of Services: The services offered by Soul wings sanctuary are for personal development and spiritual guidance purposes only. They are not intended to diagnose, treat, or cure any medical or psychological condition and are not a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment.

10.2. No Warranties: We make no warranties or guarantees regarding the performance or operation of this website or the results of its services. To the fullest extent permissible by Swiss law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The information and services are provided “as is” and without any form of guarantee.

10.3. No Guaranteed Results: You agree that Soul wings sanctuary has not made any guarantees about the results of taking any action, whether recommended on this Website or not. Your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond our control. You also recognize that prior results do not guarantee a similar outcome.

10.4. Client Responsibility: You accept full personal responsibility for the results of your actions. You agree that we shall not be held liable or responsible for any errors or omissions or for any damage you may suffer as a result of using the information available.

10.5. Safety Disclaimer: The Client is advised not to operate any heavy machinery or vehicles while participating in or immediately following a session or meditation.

10.6. Disclaimer for External Links: Our website may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of these third-party sites and are not responsible for them. The inclusion of any link does not imply endorsement by us. You access and use these external websites at your own risk.

10.7. Limitation of Liability: You agree to absolve Soul wings sanctuary of any and all liability or loss that you or any person associated with you may suffer or incur as a result of the use of the information or services. To the maximum extent permitted by Swiss law, in no event shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or connected with the use of the website or services.

10.8. Indemnification: You agree to indemnify, defend, and hold harmless Soul wings sanctuary, its owner, and employees from any losses, costs, liabilities, and expenses (including reasonable legal fees) relating to or arising out of your use of the website or services, your violation of these GTC, or your violation of any applicable laws.

11. Governing Law and Jurisdiction

This agreement is governed by Swiss law, to the exclusion of its conflict of law provisions. The exclusive place of jurisdiction for all disputes arising from or in connection with these GTC is Baden, Canton of Aargau, Switzerland.

12. Final Provisions

Should any provision of these GTC be deemed invalid, the validity of the remaining provisions shall not be affected. The invalid provision will be replaced by a valid one that comes as close as possible to the original intention. We reserve the right to amend these GTC at any time. The most current version published on the website will supersede all previous versions. (August 1st 2025)