PRIVACY POLICY

1. Introduction

We are delighted that you have shown interest in our services. Data protection is a high priority for us. This Privacy Policy informs you about the nature, scope, and purpose of the personal data we collect, use, and process. By using our website and services, you consent to the terms of this policy.

2. Data Controller

The data controller responsible for the processing of personal data on this website is:

Soul wings sanctuary

Christina Senftleben

Ziegelhaustrasse 16

5400 Baden

Switzerland

Email: info@soulwingssanctuary.com

3. Types of Personal Data We Collect

We collect the following personal data when you interact with our website and services:

  • Contact Information: Name and email address, when you book a session or subscribe to our newsletter.

  • Payment Information: Payment details are processed by our third-party payment processor. We do not store your credit card details on our servers.

  • Order and Booking Details: Information about the services and products you purchase from us.

4. Purposes of Data Processing

We process your personal data for the following purposes:

  • To Fulfill Services: To provide healing sessions and spiritual guidance, meditations, and other services you have booked.

  • To Process Payments: To process payments for your bookings and purchases.

  • To Communicate with You: To send booking confirmations, session reminders, and to respond to your inquiries.

  • For Email Marketing: To send you our newsletter and other promotional communications if you have explicitly opted in to receive them.

5. Legal Basis for Processing

The legal basis for the processing of your personal data is as follows:

  • Performance of a Contract: The processing of your data is necessary to fulfill the services and products you have booked with us (e.g., to process your booking and payment).

  • Consent: We process your data based on your consent, particularly for sending our newsletter, where you have actively opted in. You have the right to withdraw your consent at any time.

  • Legal Obligations: We may process your data to comply with legal obligations, such as tax and accounting requirements.

6. Third-Party Data Sharing

We share your personal data with the following third-party service providers who assist us in operating our business. These third parties are contractually obligated to protect your data and are not permitted to use it for their own purposes.

  • Website & Email Marketing: Squarespace, Inc., which hosts our website and manages our email campaigns.

  • Scheduling: Acuity Scheduling, which manages our online booking calendar.

  • Video Calls: Zoom Video Communications, Inc., which we use to conduct online sessions.

  • Payment Processing: Stripe Inc,, which securely handles all credit card transactions.

7. International Data Transfer

Some of the third-party service providers we use, such as Squarespace and Zoom, are based in the United States or other countries outside of Switzerland and the European Union. When your data is transferred to these countries, we ensure appropriate legal safeguards are in place, such as relying on Standard Contractual Clauses (SCCs) to ensure a level of data protection equivalent to Swiss and EU standards.

8. Cookies and Tracking

Our website uses cookies. Cookies are small text files that are stored on your device to help the website function and to provide a better user experience. We use essential cookies, performance cookies, and marketing cookies.

We rely on the Squarespace platform to manage our cookies. You can manage your cookie preferences at any time via the cookie banner on our website. Please note that disabling certain cookies may affect the functionality of the website.

9. Data Retention

We store your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the performance of a contract and to comply with our legal obligations (e.g., for tax and accounting purposes). After this period, your data will be securely deleted.

10. Your Data Protection Rights

Under Swiss and EU data protection laws, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions.

  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your data under certain conditions.

  • Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@soulwingssanctuary.com.

11. Data Security

We have implemented technical and organizational measures to ensure the security of your personal data. Our website is hosted on the Squarespace platform, which provides robust security features. All data transmitted to and from our website is encrypted using an SSL certificate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.